Refund & Cancellation Policy

All successful payments are final

• No refunds and no cancellations once a payment is successful — for plans (2 weeks / 2 months) and HR contact packs alike.
• Access starts as soon as the payment goes through, so the service is delivered at that moment.
• Nothing is charged automatically: there is no auto-pay or auto-renewal. A plan simply ends on its end date, and you choose whether to buy another.
• Coins used on a payment are not returned, and coins can't be exchanged for money.

Failed payments (money deducted, payment failed)

If money left your account but the payment shows as failed or was not completed, it is not kept by us: your bank or Razorpay reverses it automatically, usually within 5–7 working days. If you'd like us to check, contact support with the transaction date and UPI/bank reference.

Charged twice by mistake

If the same purchase was charged more than once, we refund the extra charge in full within 2 working days of you telling us.

Payment or sign-up problems

Paid but didn't get your receipt? Payment stuck? Open Help & support — it's available from the payment screen too — or email admin@referencedilao.com with your registered email and the payment reference. We'll sort it out and make sure you get the access you paid for.